Email support
Reserved for paid plans
Docs & guides
Setup, automation, licensing and embeds.
Platform status
Check before reporting an outage.
Phone support
Reserved for paid plans
In-app assistant
Signed-in members can ask Mike, the Wowza Guide, from anywhere in the dashboard — he can walk you through setup, automation and troubleshooting step by step.
Live help desk
Hire vetted human support on MegaDesk — escrow-protected projects, tracked tickets and human replies.
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Common questions
My station is silent or dropping out
Open your station console and check stream health. If you use Wowza hosting, confirm your rotation has at least a few valid tracks; if you stream from your own encoder, re-check the ingest URL and stream key in station settings.
How do I get music I can legally play?
Use the built-in music downloader for commercially safe tracks and podcasts, or licence catalogue tracks through the licensing page. Every download records its licence and attribution, and you can export an acknowledgements file for your station.
How do payouts work?
Ad revenue share, tips, and store sales accrue in your wallet. Add a payout email in your profile and choose a monthly or quarterly schedule. Payout fields are private to you and payout staff.
How do I upgrade, downgrade or cancel?
Membership and billing live in your host dashboard. Plan changes take effect immediately, and feature gates update on your next page load.
Can I advertise on the network?
Yes — advertisers self-serve: upload audio, set a budget, and go live. Impressions are verified on delivery and billed against your budget.
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